Refund policy

At NXTR, we want you to feel fully confident with your purchase. If for any reason you're not satisfied, we offer a 30-day return policy from the date of delivery.

Return Conditions

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition with all tags and packaging attached.

  • You must provide a receipt or proof of purchase.

To request a return, please email us at info@nxtr.store. All returns must be shipped to our warehouse in Amsterdam, The Netherlands. Please do not return any items before receiving confirmation and the correct return instructions from our team.

⚠️ Important Note: Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Items returned without prior authorization will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@nxtr.store so we can evaluate the issue and make it right. In these specific cases, NXTR will cover the return costs.

Non-Returnable Items

We do not accept returns on:

  • Final sale items

  • Gift cards

  • Used, stained (e.g., makeup, deodorant), or washed garments

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Right of Withdrawal

If your order was shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery of the last item, for any reason — no explanation needed.

How to submit a request: Log in to your customer account at https://account.nxtr.store to submit a return or cancellation request. This right applies to both unfulfilled orders (cancellations) and fulfilled orders (returns).

Once you've notified us, you have 14 days to send the item back. Items must be unused, unwashed, and in their original condition with all tags and packaging attached.

We will refund your order — including the standard outbound shipping cost — within 14 days of receiving the returned item or proof of shipment, whichever comes first. The refund will be issued to your original payment method.

Please note: customers remain responsible for the direct cost of return shipping. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund was approved. If approved, a refund will be issued automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.